In this example, we are going to assume that your targeted list has a large amount of Gmail addresses that you would like to send to.  You can easily find this out by looking at the pie chart on your list’s overview page.  What you want to do now is create a segment from this list that includes only these Gmail addresses.

The Segment

On the Contacts tab, choose the Segments option.  This will take you to the “All Segments” page. Here you are able to see all of the segments in your account.  Click the “Create Segment” link in the top right of this page. Give your segment a name and make sure to mark the radio button next to “Select contacts who match all rules described below.”  Proceed to Rule one and establish the list that you are working with.  In this case we are using the Blog Post List. Choose “On List” from the first drop down and then choose your list in the second drop down. You should now be able to click on the “Calculate Criteria” link to see how many contacts are included in this list. In this case we are working with a list of 1,788 contacts.

Now, click the link to create a new rule.

You will need to establish your accounts Gmail.com contacts. In the first drop down, choose “Email address.”  In the second drop down list, choose “contains.”  The last field for this rule is a text field.  In this field you would add gmail.com. You can now click on the “Calculate Criteria” link now to see how many gmail.com addresses you have in your account.  It’s important to remember that this rule is showing you how many of these addresses you have across your whole account and not just on the list.

Click the link to “Calculate Full Segment” and you will now find the intersection between the contacts on your stated list and contacts with gmail.com in their address. In this example we have 135 contacts that now belong to this segment.  Save this segment and you are ready to send to your Gmail contacts.

Sending To This Segment

When you send your message in Bronto, just choose this segment from the “Select Recipients” area as you would any list you are sending to.It is important to remember that if you are sending another version of this same message to the rest of your list, you should select your original list for that delivery. Also for that delivery, you should choose the segment created above from the “Ineligible Recipients” area in the advanced sending options to ensure that the contacts on the segment created above don’t also receive the version of the message sent to the entire list.

The Power of Segmentation

This is only a small part of what makes segmentation in the Bronto application such a powerful marketing tool.  There are hundreds of ways to use segmentation to send targeted messages to select groups of contacts.  If you have any questions on creating a segment, please make sure to contact anyone in Client Services here at Bronto.

Frank Chapman
Bronto Client Service

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Have you ever had a Microsoft Word document that you would like to send as an email?  If you’re like a lot of our clients, then you probably have.  You have probably also noticed that when you copy and paste the Word document into an email, it probably doesn’t look the same as it did in Word.  Why?  What happened?!?

I would like to take this opportunity to explain why this happens, as well as show you the proper way to bring content from Microsoft Word into Bronto.

The initial display problems stem from the HTML code that Microsoft inserts into a Word formatted document.  Much of this HTML code is proprietary to Microsoft and is only rendered correctly in a Microsoft product.  Most email clients (even Outlook) do not know how to render this HTML correctly, and will either ignore it completely, or make their best effort to display it.  Either way, it usually comes out broken and is not displayed correctly.

Original Word Document (click to enlarge)

Word Document Pasted Directly into Bronto (click to enlarge)

Bronto has a tool in the WYSIWYG editor that allows you to paste information from a Word document.

The Paste From Word button is located on the top row of the WYSIWYG toolbar:

How to use the Paste From Word tool:

1. Click the Paste From Word button. A pop-up window will appear.
2. Copy the text you wish to paste from Mircosoft Word into the WYSIWYG editor by highlighting the text and hitting CTRL + C on your keyboard.
3. Paste the copied text into the text box in the Paste from Word pop-up window by placing your cursor in the text box and hitting CTRL + V.
4. Click Insert to add the text into WYSIWYG Editor.

So what exactly does the Paste From Word button do?  Let’s take a look at some examples of the HTML code before and after using the button.  If you try and copy and paste content directly from Word into the WYSIWYG editor, the HTML code in the background will look similar to this:

As you can see, this HTML code is full of unnecessary tags that are specific to Microsoft.  Email clients will simply have fits trying to render this the way it is supposed to look.  Now lets take a look at the HTML code of the same Word document after we paste it using the Paste From Word button:

There is now a dramatic difference in the structure and cleanliness of the HTML code.  This message should have no issues rendering correctly in an email client.

**One thing you may notice when you insert your Word document into the WYSIWYG editor using the Paste From Word button is that some of the text formatting will be removed.  This is because of the removal of the Word HTML that formatted that text.  You can use the WYSIWYG editor to quickly re-format that text into the correct size, font, style, etc. to make the message appear as it did in Word.  Using the WYSIWYG editor to format the message will help to ensure that email clients render it correctly.

Please feel free to share your thoughts, comments, and any related issues that you have experienced in the comments section below.

Rob Slade
Client Support Specialist at Bronto

Related posts:

1. Setting The WYSIWYG Editor To Basic Mode Bronto’s WYSIWYG editor is a fantastic way to create and...
2. Got The Email Rendering Blues? Background images not rendering in Outlook? Tables not looking quite as...