Help For The Page You Are Viewing

Let’s say you are scrolling through the application and along comes something you are just not sure about. You can go to the upper right side of the page and click the question mark . When you do this, you will be taken to the Help For This Page.
Help For This Page contains frequently asked questions, links to full help guides, and on some pages, links to video tutorials. To view the answer to a frequently asked question, simply click on the question and the answer will appear.

To view a specific help guide (help guides provide detailed explanations and step-by-step instructions, with screen shots), click on a help guide link.
To view a video tutorial, click on a link in the Videos section.

Help Search

The Search feature lets you search all of the help resources within the application. To begin searching help, move you cursor into the search text box and type in a keyword or topic you want to know more about. As you type, the application will automatically return a list of the available help resources related to your search request. Depending on what you search for, you could be returned a list of help guides, PDFs, videos, or a combination of all three. The more specific you are with your search query, the better chance you have of finding the information you want. Broad search queries, like “Messages”, will return a wide and varying range of help information. A more specific search query, such as “Creating messages using the WYSIWYG editor”, will yield more relevant search results.

Getting To The Help Dashboard, Video Library, And PDF Library

The Help Dashboard contains product updates, recommended readings, and links to guides that can help you get started using the application. To get to the Help Dashboard, click the Help And Learning Center Link.
Once you are on the Help Dashboard, you can click the Video Library or PDF Library links to get to the Video Library or PDF Library. The Video Library is the central location where all available videos in the application can be found, and the PDF Library is the central location where all the available PDFs can be found.

Help within the application is something we place a lot of emphasis on and are always looking to improve. Have any questions or suggestions? Let us know in the comments section below!

John Gunther
Technical Writer/eLearning Specialist at Bronto
Editor of Brontoversity

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Sidebar Help

As you navigate through the application, you will notice a little question markon the right side of each page in the application. If move your cursor over the question mark and then click the link that pops out, the sidebar help for that page will appear.

The sidebar help contains frequently asked questions that are relevant to the specific page you are viewing. The sidebar help also contains a search box that allows you to search all of the available help resources in the application. Additionally, you may also find links to full help topics and/or video tutorials, depending on the page you are viewing. More on the help search, help topics, and video tutorials below.

Help Topics

As mentioned before, on certain help sidebars, you will notice links to help topics. Help topics are comprehensive guides that cover every aspect and detail of the page you are viewing. If you need step-by-step instructions or detailed overviews of a concept, look no further than the help topic for the page you are viewing. You can also find links to other related topics and useful whitepapers at the bottom of certain help topics.

Video Tutorials

In addition to frequently asked questions and help topics, certain help sidebars also contain links to video tutorials that provide a visual explanation of certain tasks relevant to the page you are viewing. All of the video tutorials currently available in the application can also be found in the video library. You can get to the video library by moving your cursor over the Help tab, and then clicking the Video Library link in the sub-navigation that appears. Once on the Video Library page, you can use our handy video selector to browse through all of the video tutorials currently available.

Help Dashboard And Help Search

The Help Dashboard is the central location for all the text based help resources in the application. You can get to the Help Dashboard by clicking on the Help tab. Once on the Help Dashboard, you can also utilize the help search.
All you need to do to use the help search is type in the feature or concept you want to know more about.  The help search works like any common search engine, so the more specific your search query, the more likely you are to find what you are looking for. The results that are returned after clicking the Search button include frequently asked questions at the top, followed by relevant help topics.  Frequently asked questions have a “Q” next to them.  To view the answer to a frequently asked question, click on the name of the question.  Help topics have a small book icon next to them.  To view a help topic, click the name of the help topic you wish to view.

So if you ever find yourself having trouble with the WYSIWYG editor or need a little help creating a segment, please refrain from giving your keyboard the KO punch and abstain from shouting off some words that would make George Carlin blush.  Rather, sit back, relax, and have a look at a video tutorial, help topic, or frequently asked question.  Your keyboard and co-worker’s ears will greatly appreciate it.

John Gunther
Technical Writer/eLearning Specialist at Bronto

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